If you or your patients have United HealthCare (UHC) and have experienced coverage problems related to a Synapse, a supplier contracted with UHC, we have important information for you.
After receiving a number of Synapse-related complaints through our Denial Reporting Form, we were able to meet with representatives from Synapse to discuss our concerns. They were very receptive and have provided the contact information that is copied below my signature.
We encourage everyone to continue to use our Denial Reporting Form to report not only denials, but also other coverage-related problems. While we typically can’t assist with individual cases, it is this information that enables us to know about and address issues in a broad fashion, and work toward changes that benefit everyone.
We also urge you to appeal any denial you receive. Statistics show that denials are overturned on appeal 70–80% of the time! There is helpful information for all types of insurance plans on our Appeal Resources Page.
Heather Ferguson
Founder & Executive Director
Lymphedema Advocacy Group
LymphedemaAdvocacyGroup.org
Synapse Contact Information
Patients
Call Synapse at 888.33.MYDME — choose Option 1 for patients, then Option 4.
*Prescribers may also contact the Prescriber Success teams (info below) for additional assistance on behalf of patients.
DME Providers
Email Synapse at dmeprovidersupport@synapsehealth.com or call the DME Provider support line at 1-888-801-9449.
Prescribers
Outpatient Prescribers
1.888.33.MYDME — follow prompts.
Synapse Intake (order processing) departments can be reached by pressing 2, then 4.
Outpatient Success can be reached by choosing Option 2, then 3 and can provide additional support for prescriber education and/or order escalations.
Prescribers can also reach the Outpatient Prescriber Success leadership team via email at: outpatientsuccessleaders@synapsehealth.com and they will ensure that the inquiry is routed appropriately for follow-up.
Hospital Prescribers
Contact the Hospital Discharge Team directly by phone at 1.888.368.5004 for order processing questions.
The Hospital Prescriber Success team can also be reached at hospitalsuccess@synapsehealth.com and can provide prescriber education and additional assistance with questions or concerns related to hospital orders.
